LaunchChat vs Intercom
AI support without the enterprise price tag
Intercom is powerful but expensive ($39-139/seat/mo). LaunchChat delivers AI-powered support for a fraction of the cost, perfect for indie makers.
Comparaison des fonctionnalités
| Fonctionnalité | LaunchChat | Intercom |
|---|---|---|
| Lifetime deal | Yes — one-time payment | No |
| BYOK (Bring Your Own Key) | Yes — unlimited messages | No |
| Per-seat pricing | No — flat rate | Yes — $39-139/seat |
| AI resolution cost | Included (or API cost with BYOK) | $0.99 per resolution |
| Knowledge gap tracking | Yes — with AI-drafted suggestions | Limited |
| Setup complexity | 2 lines of code, 5 min setup | Complex, days to configure |
| Target audience | Indie makers, small teams | Enterprise, large teams |
Scénarios du monde réel
LaunchChat
$29/mo flat (or $229 lifetime). No per-seat charges. AI handles repetitive questions, team handles complex issues via escalation.
Intercom
$117-417/mo for 3 seats + $0.99 per AI resolution. Costs scale with team size and AI usage.
LaunchChat
5-minute setup: connect docs, customize widget, embed 2 lines of code. Done. Knowledge gaps tracked automatically.
Intercom
Days of configuration: articles, workflows, bots, routing rules. Designed for teams of 10+, overkill for solo founders.
LaunchChat
AI deflects 40-60% of tickets at $0.02-0.10 per conversation. Knowledge gap loop pushes deflection to 65-80% over 3 months.
Intercom
Fin AI costs $0.99 per resolution on top of seat fees. At 500 resolutions/mo, that's $495/mo just for AI — plus seat costs.
Comparaison des tarifs
LaunchChat
From $29/mo or $229 lifetime buyout. BYOK = unlimited messages.
Intercom
$39-139/seat/mo + $0.99/resolution for AI
Free
$0/mo
- 1 knowledge base
- 1 widget
- 50 messages/month
Pro
$29/mo
- 3 knowledge bases
- 3 widgets
- 3,000 messages/month
- No per-seat fees
BYOK
$19/mo
- Unlimited messages
- Any AI model
- All Pro features
Lifetime
$229 once
- Everything in Pro
- No recurring fees ever
- Lifetime updates
Comment passer de Intercom
Connect your documentation
Link the same docs your Intercom articles reference. Connect Notion, crawl your help center, or upload files. LaunchChat indexes everything for AI-powered answers.
Configure AI support policy
Set confidence thresholds, escalation email, and widget appearance. LaunchChat's focused feature set means configuration takes minutes, not days.
Deploy alongside or replace Intercom
Many teams run LaunchChat alongside Intercom initially — LaunchChat handles AI-powered doc answers while Intercom handles live chat. Or replace Intercom entirely if AI support covers your needs.
Measure and compare costs
Track deflection rates in LaunchChat's dashboard. Compare the cost per resolution ($0.02-0.10 with BYOK) against Intercom's $0.99/resolution + per-seat fees.
Pourquoi les créateurs indépendants choisissent LaunchChat
- No per-seat pricing — one flat rate for your whole team
- Lifetime buyout option eliminates recurring costs entirely
- 5-minute setup vs days of Intercom configuration
- Built specifically for indie makers and small teams
Qui devrait passer ?
Indie makers and small teams who need AI-powered documentation support without enterprise complexity or per-seat pricing. If Intercom's cost and configuration overhead are holding you back, LaunchChat delivers the AI support piece at 1/10th the cost.
Questions fréquemment posées
Can LaunchChat replace Intercom?
For AI-powered documentation support, yes. LaunchChat handles the most common support use case — answering questions from your docs — at a fraction of Intercom's cost. For full helpdesk features (ticketing, CRM, marketing), Intercom offers more.
How much can I save switching from Intercom?
Intercom costs $39-139/seat/mo plus $0.99 per AI resolution. A 3-person team on Intercom pays $117-417/mo minimum. LaunchChat is $29/mo flat or $229 one-time for lifetime access.
Can I use LaunchChat alongside Intercom?
Yes. Many teams use LaunchChat for AI-powered doc answers and keep Intercom for live chat and ticketing. LaunchChat's escalations can route to Intercom via email forwarding.
Does LaunchChat have live chat?
No. LaunchChat focuses on AI-powered support with auto-escalation. When the AI can't answer, it collects the question and sends it to your email with full context. For real-time live chat, you'd need a separate tool.
How does AI answer quality compare?
Both use AI to answer from your docs. LaunchChat uses RAG with citations and configurable confidence thresholds. Intercom's Fin AI is capable but costs $0.99 per resolution. With LaunchChat BYOK, resolutions cost $0.02-0.10.
Is the setup really faster?
Yes. LaunchChat is 2 lines of code and 5 minutes. Intercom requires configuring articles, workflows, bot flows, routing rules, and team seats — typically taking days for a full setup.
Prêt à passer de Intercom ?
Commencez gratuitement. Connectez vos documents et lancez votre widget d'assistance IA en moins de 5 minutes.
Commencer gratuitement