Documentation Chatbot
Turn your docs into a 24/7 support agent
Your documentation already has the answers. LaunchChat makes them instantly accessible through a conversational AI widget that cites its sources and knows when to escalate.
Ключевые функции
RAG-powered answers
Every answer is retrieved from your actual documentation — no hallucinations. The AI cites specific sections so users can verify.
Multi-source ingestion
Import docs from Notion, crawl your website, or upload files (Markdown, Word, TXT). Combine multiple sources into one knowledge base.
Auto-sync
When your docs change, the knowledge base updates automatically. Notion syncs every 30 minutes. No manual re-indexing needed.
Knowledge gap tracking
Questions the AI can't answer are logged with frequency data and AI-drafted article suggestions. Every gap is an opportunity to improve your docs.
Как это работает
Connect your documentation
Link Notion via OAuth, paste your docs site URL for crawling, or upload Markdown/Word/TXT files. LaunchChat parses headings, lists, tables, and code blocks — preserving structure for better retrieval.
Automatic indexing
Content is split into ~400-token chunks with heading hierarchy preserved. Each chunk gets a 1536-dimension vector embedding for semantic search. Typical indexing time: 1-2 minutes for 50 pages.
Embed the widget
Add a config object and a script tag to your site. The widget loads asynchronously (3KB gzipped Preact bundle) and won't affect page speed or Core Web Vitals.
Continuous improvement
Knowledge gap tracking logs unanswered questions with frequency data. AI drafts suggested articles. Fill the top gaps weekly and watch deflection rates climb from 40% to 70%+.
До и после
| Функция | С LaunchChat | Без |
|---|---|---|
| Response time | Under 3 seconds, 24/7 | Hours to days, business hours only |
| Answer consistency | Consistent, cited answers every time | Varies by agent knowledge and mood |
| Coverage | 24/7, 20+ languages | Business hours, limited languages |
| Cost per resolution | $0.02-0.10 with BYOK | $15-25 per human-handled ticket |
| Knowledge gaps | Auto-tracked with AI-drafted suggestions | Discovered ad-hoc, no systematic tracking |
Почему команды выбирают это
- Deflect 40-60% of repetitive support questions from day one
- 24/7 availability across all time zones
- Sub-3-second response times vs hours for human agents
- Every answer includes citations users can verify
Руководство быстрого старта
// Add to your layout or page component
<Script
id="launchchat-config"
strategy="afterInteractive"
dangerouslySetInnerHTML={{
__html: `window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };`
}}
/>
<Script
src="https://launchchat.dev/widget.js"
strategy="afterInteractive"
/>Uses next/script for optimal loading. The widget initializes after page hydration.
<!-- Add to your theme's footer.php or via a plugin -->
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Works with any WordPress theme. Add via Appearance → Theme Editor → footer.php, or use a header/footer plugin.
<!-- Add before closing </body> tag -->
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Works on any static site — Hugo, Jekyll, Astro, plain HTML. The async attribute ensures non-blocking loading.
Часто задаваемые вопросы
What documentation formats are supported?
LaunchChat supports Notion pages (via OAuth), website crawling (any URL), and file uploads (Markdown, Word, TXT). You can combine multiple sources into one knowledge base.
How accurate are the answers?
Very accurate. LaunchChat uses RAG (Retrieval-Augmented Generation) which means the AI only answers from your actual documentation. Every answer includes [Source N] citations. When confidence is low, it refuses to answer and offers escalation instead.
How long does setup take?
Under 5 minutes. Connect your data source, wait for indexing (typically 1-2 minutes for 50 pages), customize the widget appearance, and embed with 2 lines of code.
Can I use my own AI model?
Yes. With BYOK (Bring Your Own Key), you can use any model on OpenRouter — Claude 3 Haiku, GPT-4, Llama, Mistral, and more. Pay the API provider directly with zero markup from LaunchChat.
How does auto-sync work?
Notion syncs every 30 minutes automatically via OAuth. Website sources can be re-crawled on demand. When content changes, LaunchChat re-parses, re-chunks, and re-embeds the updated pages.
What happens when the AI can't answer?
It tells the user honestly and shows an escalation form. You receive the full conversation context via email. The question is also logged as a knowledge gap so you can add the missing content.
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