FAQ Chatbot
Your FAQ page, but it actually works
Static FAQ pages fail because users can't find what they need. An AI FAQ chatbot understands the question — however it's phrased — and delivers the exact answer with a source link.
Kluczowe funkcje
Semantic understanding
The AI understands intent, not just keywords. 'How do I get my money back?' matches your refund policy even if those exact words aren't in the FAQ.
Always complete
Import your entire knowledge base — not just FAQ entries. The chatbot can answer from help articles, docs, and guides too, giving more complete answers than a static FAQ.
Gap detection
When users ask questions not covered by your FAQ, LaunchChat logs them with frequency data. You'll know exactly which FAQ entries to add next.
Graceful fallback
When the AI isn't confident, it shows related articles and offers human escalation. No dead ends for your users.
Jak to działa
Import your FAQ content
Connect your Notion FAQ page, crawl your existing FAQ URL, or upload a document. LaunchChat works with your existing content — no reformatting needed.
Semantic indexing
Each FAQ entry is chunked and embedded as a vector. Semantic search means 'How do I get my money back?' matches your refund policy even without exact keyword overlap.
Deploy the conversational FAQ
Embed the widget on your FAQ page or anywhere on your site. Users ask questions naturally and get instant answers with links to the source FAQ entry.
Discover missing FAQs
Gap tracking logs every question the AI can't answer, ranked by frequency. You'll know exactly which FAQ entries to add next — no guessing.
Przed a Po
| Funkcja | Z LaunchChat | Bez |
|---|---|---|
| Finding answers | Ask naturally, get the exact answer | Scroll through dozens of questions hoping to find a match |
| Paraphrasing | Semantic search handles synonyms and rephrasing | Must match the exact wording of the FAQ question |
| Coverage gaps | Auto-tracked with frequency data | Unknown — users just leave frustrated |
| Multi-language | 20+ languages, auto-detected | One language per FAQ page |
| Fallback behavior | Shows related articles + human escalation | Dead end — user must contact support manually |
Dlaczego zespoły to wybierają
- Users find answers 10x faster than scrolling a static FAQ
- Semantic search handles paraphrasing and synonyms
- Gap tracking tells you exactly what FAQ entries to add
- Reduces support tickets from FAQ-answerable questions
Przewodnik Szybkiego Startu
<Script
id="launchchat-config"
strategy="afterInteractive"
dangerouslySetInnerHTML={{
__html: `window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };`
}}
/>
<Script
src="https://launchchat.dev/widget.js"
strategy="afterInteractive"
/>Add to your FAQ page or layout component for site-wide coverage.
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Add to your FAQ page template or site-wide via a header/footer plugin.
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Paste before </body> on your FAQ page or across all pages.
Często Zadawane Pytania
Can I import my existing FAQ content?
Yes. If your FAQ is in Notion, connect via OAuth. If it's on your website, crawl the URL. Or upload a document with your FAQ content. LaunchChat works with your existing content.
How is this better than a static FAQ page?
Static FAQs require users to scan and find the right question. An AI chatbot understands natural language, handles paraphrasing, and delivers the exact answer instantly. Plus it tracks what's missing.
Can I use it alongside my existing FAQ page?
Yes. Embed the widget on your FAQ page as a conversational overlay. Users who prefer browsing can still use the static FAQ, while others can ask the AI directly.
How does gap detection work?
When a user asks a question the AI can't answer confidently, it's logged as a knowledge gap. The dashboard shows these gaps ranked by frequency, with AI-drafted article suggestions you can publish directly.
Does it only answer from FAQ entries?
No. You can import your entire knowledge base — help articles, docs, guides, and FAQ entries. The chatbot searches across all content to give the most complete answer possible.
What if users ask off-topic questions?
The AI only answers from your indexed content. Off-topic questions get a polite refusal with an option to escalate to human support. This keeps the chatbot focused and trustworthy.
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